Good easy to use website with excellent prices. However they let themselves down badly on export orders by quoting a freight rate at the time of ordering which is then followed up with an email stating that they are having problems with their regular couriers with non or late deliveries and quote a new rate using a tracked courier. On 2 orders I placed some 8 months apart they quoted rates that were 3 and 12 times the original freight rate. This somewhat takes the gloss of their performance.
Ordered a Dimplex wall heater it arrived damaged in transit, company was excellent in dealing with problem and I had a replacement in two days. The company kept me well informed at every stage.
Very good company to deal with.
I have used the internet for shopping for many items and this companys web site was easy to use. They were easy to contact concerning any queries and they delivered the next day. I would recommend this company to anyone...
I have been a cyber shopper for almost 5 years and deal with 20 companies each week there is not a better more customer driven company on the internet in my experience.
