by Tracej67, 06 February 2008

Littlewoods are terrible. Item didn't arrive on delivery date even after two phone calls. They didn't return my calls and gave me three different delivery dates. Item eventually arrived five days later after many more calls from myself. I contacted Home Delivery Network and found the numbers myself, Littlewoods would not give me their numbers, if the item didn't arrive, tough, I would have to ring them back!! Would never use Littlewoods Direct again!!!

by Matari, 18 January 2008

Avoid Littlewoods and all their catalogue companies - I am currently in dispute with Littlewoods/Kays catalogue over their stupid payment system. They want paying 13 times per year/every 28 days - this means that for most of us who get paid 12 times a year find ourselves paying twice in one month several times. The response to a request for a change was met with rudeness and indifference and a threat to put a flag on my credit file. They are now a finance company and that is it. Avoid if you

by Pinkygirl, 26 November 2007

have used littlewoods direct and littlewoods.com for a number of years.Ordered a henry hoover but the box arrived damaged the guy picked up the following day and a few days later arrived with a new one!!no complaibnts absolutely brill!

by Bobby, 11 November 2007

Worst company I have ever used, Dont touch them with a barge pole. They have no idea at all about customer service and even less interest in it.

by Raymond, 10 September 2007

The worst customer experience I have ever had absolutely appalling. On contact repeated promises to call back to sort out problem all of this is lies. I will never use them again and suggest you shop elsewhere. The item has not been delivered 3 months late, very unhappy little boy leeft disappointed on birthday company could not care less.

by Zelda, 31 March 2007

I had ordered a nintendo Wii in december, it was promised to me on the 19/12/06 in time for christmas. then only two days before they sent a letter saying it would be delieved on the 21/01/07 which was acceptable considering the demand for the Wii in the UK.Unfortunatly they AGAIN did not deliver and sent another letter saying it was to be delivered in feburary, then again in april, just this morning another letter with the words "please accept our apologies for any convienience caused" arived.

by Ayjaykay, 04 March 2007

The worst customer service I have ever experienced. Item was faulty but was forced to pay for a replacement up front. Collection of faulty item arranged 3 times but each time courier failed to turn up without explanation. Contact LX Direct is diffcult: they don't answer phone calls at busy times (there is a recorded message telling you to call back later). They take over a week to reply, if at all. Took 5 months to resolve my problem. Had to get industry regulator involved. Never again!

by Duskydee, 05 January 2007

Worst mail order catalogue ever used. 1st order a washing machine, received a faulty one, customer service does not exist, had to get trading standards to step in for it to be taken back and refunded. 2nd order - bought goods on offer buy now pay later, took full payment off automatically without authorisation, 2 months later still in process of getting refund. Avoid using.

by Lxdirect.Com Shopper, 19 December 2006

I order the above product and was promised delivery on 14.12.06 I called the office on 15.12.06 and asked why I had not received this. I was told the supplier had let you down and when I asked when I was going to be informed I was told an e-mail would be sent. This still has not arrived. I will have a very disappointed 5 year old child on Xmas day so I will not use this service again

by Kazie, 05 November 2006

ordered nintendo ds lite on 13/10 told it would be delivered on 27/10,this was changed to 3/11. Waited in all day no delivery. Contacted customer services on 4/11 told i would be contacted in 5 days with regards my order. Not good considering i had paid in advance, and wanted to secure the item at the attractive price LX direct offered. I am still waiting, while other stores now are offering equally attractive offers over the counter at the high street!!!

by Gilly, 13 October 2006

Having ordered a bed from them in August, I waited 4 weeks for delivery,once the bed was received I found that I had been sent two different beds,the headboard and frame for one and the headboard & bottom board of another.Telephoned to advise, wouldn't consider special delivery for item missing had to wait another two weeks.10 yr old daughter sleeping on floor for 4 weeks.Took delivery of item missing, started to erect bed,wrong part delivered.No refund until all parts returned in original pack.

by Mac1974, 23 August 2006

I decided to order a fridge freezer from LX Direct after another supplier had said they wouldn't have stock for 10 days and LX Direct were advertising the item as in stock. Placed the order on 22nd June 06 and after waiting for 2 months with no sign cancelled! The customer service is a joke, each time you call you get told something different. They have no idea on customer service and they mislead people by advertising items in stock which clearly isn't. Absolute Disgrace!

by Cap Bob, 06 June 2006

Ordereded Toshiba LCD TV Friday evening. TV arrived noon Monday as promised. Also product was lowest price and saved me minimum £34.

by Stoatgobbler, 06 May 2006

The worst mail order company I have ever dealt with! Been trying to get them to resend an item to me for 3 months without success. Customer services and returns dept most unhelpful and obstructive. I believe their staff have given me incorrect names. Management staff cannot be contacted or spoken to. Customer relations is non existent. Avoid this c0ompany if you want good service!

by Pipps, 20 February 2006

I tried ordering a DVD boxset from this company. As I was aware of stock issues elsewhere, I contacted LX Direct to check whether they had stock, only ordering once they had confirmed availability. Three weeks on and with two missed delivery dates, no DVDs arrived. I cancelled the order. Customer support is very poor - they told me quickly enough that they had stock (which was not true) but were unable to chase up my order with their supplier until anticipated delivery dates had passed. Avoid

by Lorna, 23 January 2006

I have ordered a tumble dryer on line using their 10 working day delivery choice. I have now been advised that it is going to take 30 days! No where during the ordering process did it say it may take longer. I feel this is very bad service and have been told that if I want to complain I cannot speak to anyone, I need to write a letter of complaint.

by Griffo, 08 July 2005

This is absolutely the worst experience with a retailer I have ever had. The dining table and chairs I ordered never showed up on the agreed delivery date, even though the money has been debited two weeks previously. The sales staff were incompetent and rude and were not able to give a straight answer on anything. I have spoken to them over 10 times and still no goods, no refund and no hope of sorting this out. Save yourself the stress and shope somewhere else!

by Msdg02, 06 July 2005

This is the worst service I have ever encountered. Incredibly unhelpful customer service staff. First they couldn't find my order, then they could, then it was out of stock, then it was not, then it was on its way, then it was not - and they had taken my payment for it and still are holding onto my money. Do not use - you have been warned!

by Rec05, 28 February 2005

Ordered Washing machine 22 Feb, delivered 26 Feb, 6 days early! Installed and old one taken away very efficient. Phoned to check order and anwered by human. Would use again.

by Mark, 05 February 2005

I bought a digi camera and some jeans. Both very well priced and arrived the next day. Will be shopping with them again.

by Kazgee, 26 January 2005

Frankly the worst retailer I have ever dealt with. Delivery dates were constantly being put back without notification. Staff very unhelpful and unwilling to chase orders throught the system.